Refund policy

Returns & Refunds

We hope you love your Peppers Skin products. Due to the personal nature of skincare and hygiene products, we do not accept returns or exchanges for change of mind once a product has been opened or used. 

Unopened and unused products in their original condition and packaging may be eligible for return. Please contact peppersskin@yahoo.com before returning a product. 

Damaged, faulty or incorrect items. 

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect. We will work with you to rectify the issue. 

Please include your order number and, where relevant photos of the product and packaging when contacting us. 

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider. 

Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law. 

For any questions regarding returns or refunds, please contact peppersskin@yahoo.com